Frequently Asked

Questions, answered straight.

Everything Metro Vancouver facility managers ask before booking — insurance, scheduling, products, compliance, and pricing. If your question isn't here, ask EcoBot or request a quote and a real person will reply within one business day.

What types of facilities do you clean?

We specialize in commercial spaces across Metro Vancouver — corporate and professional offices, medical and dental clinics, daycares and schools, and multi-tenant facilities. Each facility type gets protocols adapted to its specific health, safety, and compliance needs.

Are you insured and bonded?

Yes. GetCleanify is fully insured and bonded, and every cleaner is a background-checked professional accountable to us — not a random subcontractor. We can provide a certificate of insurance on request for property managers, landlords, and facility teams.

Can you clean after-hours or before we open?

Absolutely. Most commercial clients prefer cleaning outside operating hours so it never disrupts staff, patients, or clients. We build the schedule around your hours — evenings, early mornings, or weekends.

What cleaning products do you use?

We use 100% eco-friendly, non-toxic products that are safe for staff, children, and sensitive environments, paired with hospital-grade disinfection for high-touch surfaces. Better for your people, and for Metro Vancouver’s local environment and waterways.

Do you follow medical and clinic cleaning protocols?

Yes. For clinics, dental offices, and medical facilities we apply rigorous sanitization protocols — HEPA-filtered equipment, colour-coded microfibre to prevent cross-contamination, and detailed disinfection of high-touch and clinical surfaces.

Do you meet daycare and childcare standards?

We clean daycares and schools using non-toxic products that are safe for children, alongside surface sanitization that supports provincial licensing and health standards — toys, mats, washrooms, nap areas, and shared spaces.

How is commercial pricing determined?

Every facility is quoted individually based on square footage, frequency, scope, and any specialized requirements. We don’t use one-size-fits-all contracts. After a brief walkthrough you’ll receive a tailored, transparent quote with no hidden fees.

Can you handle multiple locations?

Yes. We offer multi-site facility contracts for property and facilities managers — consistent teams and protocols across every location, unified documentation, and a single point of contact.

How does billing work?

Commercial clients are invoiced on clear terms, with net-30 available for contract accounts. Our tech-enabled billing keeps invoices and service records easy to access — part of our zero-chase communication promise.

How do you ensure consistent quality?

Each visit follows a digital checklist confirming exactly what was cleaned, and recurring clients get consistent crews who know your space. If something isn’t right, tell us within 24 hours and we’ll return to re-clean it at no charge.

Do you bring your own supplies and equipment?

Yes — we arrive fully equipped with eco-friendly products, HEPA-filtered vacuums, colour-coded microfibre, and the tools your facility requires. If you’d prefer we use a specific product, just let us know.

How do we get started?

Request a quote online or give us a call. We’ll do a brief on-site walkthrough, build a custom plan and checklist for your facility, and schedule your vetted team — usually with a response within one business day.

Still have questions?

Get a tailored, no-obligation quote for your facility — or ask EcoBot anything right now.